In order to have a successful website, you’ll need technical support. The online world has been extremely dynamic in the last few years and if you rely on your online store or corporate website for revenue, then you’ll have to figure out a way to take care (partially or completely) after your site’s infrastructure. This is why we created our tech support subscription plans, which are tailored to the most common challenges an online business may face.
Website and online store support
Tendrik’s subscription plans for technical support include:
- Rapid response to technical problems and timely removal
You spotted a problem on your website? Something doesn't display correctly? We will pay attention to your request on time and in the event that the website or online store does not function properly, it will be treated with very high priority.
- Protection from hostile actions
Our team will protect your corporate website or online store hostile attempts of cross-site scripting, DDoS attacks, intrusion database and others.
- Creating back-ups
Every 24 hours we create a data archive of your website through which we can recover any changes and avoid loss of information.
- CMS Updates
The content management system (CSM) which your site is based on is the back-end infrastructure that keeps your business afloat in the online world. Every once in a while there are certain updates that need to implemented in your day-to-day workload.
- Managing access rights, mailboxes and storing data
We will assist you in adding, deactivating and changing users with administrative roles in your website and help you manage your mailboxes and upload web content.
- Overall monitoring of your website's (online store) status and activity with frequent reporting
Tendrik provides continuous and comprehensive monitoring of the performance of your website or online store. We will monitor the status of hosting services, CPU, memory consumption and more. And the results will be summarized in a special report that we'll provide regularly.